Are you a project manager? Do you work in a project team? Have you noticed that getting bugs fixed takes far too much time? Is it annoying that your change requests seem to disappear into a pending list somewhere? Why do all the problems you report to your colleagues by email never get acknowledged properly? Would you like to deploy a top-quality methodology but lack the budget and time to send all your project team members on the necessary training courses? BugBox v2.0, released July 2002, is the world's first and only PRINCE2-compliant issue tracking workflow software. BugBox v2.0 is a windows-based product, developed in (and released via) MS Access 2000 runtime application (users do not require any MS Access licence, however). BugBox is a front-end/back-end application, and can be seamlessly upsized to a SQL Server backend, for greater network performance. BugBox v2.0 has been built upon our original release, BugBox v1.0, launched in March of this year. BugBox v2.0 deploys more PRINCE2 features and offers statistical reporting in addition to the v1.0 reports. BugBox v1.0 is fully supported, although no new v1.0 CDs will now be pressed. BugBox v2.0 utilises on-form workflow to deploy the PRINCE2 issues workflow technique -in other words, each: -Off-Specification ('Bug'), -Change Request ('Change') and -Issue/Problem ('Problem') has to be raised, investigated, authorised (by a specified project administrator user), resolved and closed. There are thorough and rich on-form tool-tips and status bar texts to prompt even the most basic user through each stage of the issue workflow process. BugBox allows programme managers to enforce the PRINCE2 issue-resolution methodology across the enterprise: BugBox supports multiple projects within the same server. BugBox's markets are project-using small or medium enterprises (SMEs) and large, global organisations. Since BugBox is built explicitly around the UK Office of Government Commerce's PRINCE2 methodology it is marketed at both public organisations (such as the UK's National Health Service) and private sector companies. BugBox v2.0 can deliver astonishing productivity benefits to project managers -all issue resolution becomes an in-system process. Gone from the office are stacks of dusty paper notes or mountains of emails!. BugBox v2.0 optimises issue resolution -each user works to clear their own updated 'Work to Do' queue. BugBox v2.0 incorporates an integrated reporting suite to assist managers to report on project-wide (or user-specific) project status.