BugAware is fully web-based and designed to be integrated with your company intranet or is available as an ASP-hosted solution. Users can create and track software bugs, help desk requests, and internal issues.

BugAware boasts a rich web interface with a customized dynamic view for each user, allowing file attachments, sorting and prioritisation through a unique color coded task management screen. Users can search tasks and knowledge bases and even save their searches for use with dynamic reporting. BugAware is highly customisable allowing administrators to create systems and components, and define task status, type, and urgency.